We will be moving back to Northern California (San Francisco Bay Area) over Labor Day weekend. After five years to the day, I will finally get to go back :). Five years ago I simply boxed up my few belongings and shipped them via UPS. This time, for the move back, after having accumulated a spouse and a few more things, UPS simply will not do. I need full-service movers.
Moving is a stressful event. No matter how many times I move, whether across town or across the country, I hate it. Involving a moving company only makes it worse. I’ve never had a problem dealing with the people; the moving company agents have always been very professional and personable, and answered all my questions, even though they must answer the same questions a thousand times a day.
The problem I have with moving companies is the lack of information. There was not a single place I could find online that would spell out the formula used to determine the charge for a move: dollars per pound per mile, fuel, insurance, governmental fees and surcharges, moving during peak or non-peak dates, and whatever line items they decide to factor in to the final price.
Moving companies claim to charge based on actual weight of goods moved (e.g., they weigh the shipping container before and after they’ve loaded your goods). Therefore, the only real information one needs from an in-person estimate that can not be made available online is an estimate of the weight and volume of the goods to be moved, from a person who knows how to do that kind of thing. This kind of estimate could in fact be done by a third party, although a binding not-to-exceed estimate would probably need to be done by an agent of the moving company. This would still leave moving companies free to differentiate themselves with the different line items they will charge for.
Still fuming, and after many many weeks of procrastination, I’ve finally gotten estimates from two moving companies. The first moving company provided the following estimate (Olympic Moving & Storage, a local agent for Wheaton World Wide Moving):
| Line Item |
Charge |
| Transportation (4888.1 lbs, 638.8 ft3) |
$3915.31 |
| IRR Surcharge |
$156.61 |
| Orig/Dest Fee |
$222.26 |
| Fuel Surcharge |
$391.53 |
| Labor (4 hours) |
$110.03 |
| Total |
$4795.74 |
| $25,000 insurance ($0/$250/$500 deductible) |
$260/$194/$163 |
There were some good things about this conversation:
- The representative was good enough to tell me that a pick-up date up through August 24 would cost less than a pick-up on or after August 25 (peak season). Sounds easy enough to understand.
- He said that the estimate of 4888 lbs. seemed kind of high, especially since my move here to Boston three years ago only had 2800 lbs. on the bill. We both agreed that it seemed unlikely that I had acquired 2000 lbs. worth of household goods. He offered to provide a new estimate if I obtained a drastically-different weight estimate from another mover during the course of my comparison shopping.
There were some bad things:
- He could not easily tell me how my quote would change if I elected to leave certain large-ish things behind (old couch, love seat, coffee table, etc.). The only way I could get this information would be for him to re-enter my inventory without selected items. He could not just give me a per-pound rate given my distance and date. I don’t think he was being secretive or sleazy in any way; I believe that the corporate software application he was using simply could not (or would not) provide that information, which IMHO should have been easily available online anyway.
- He only quoted me for a $0 deductible and did not offer the $250 or $500 deductible options (the information above was discovered after reading all the paperwork). This is almost inexcusable, but perhaps only merely dumb, since it makes his quote look higher when compared against other movers. It could have been an honest mistake since I hadn’t asked about it at the time.
The second moving company (Rainbow Worldwide Relocation & Logistics, a local agent for North American Van Lines) provided the following estimate:
| Line Item |
Charge |
| Transportation (4888 lbs, 752 ft3) |
$3857.99 |
| IR Surcharge |
$154.32 |
| Fuel Surcharge |
$385.80 |
| Origin Fee |
$142.27 |
| Destination Fee |
$70.12 |
| Basic Insurance ($0.60/lb./article) |
$0.00 |
| Mattress pack+unpack |
$29.20 |
| “Large items” (big-screen TV) |
$62.66 |
| Total |
$4702.36 |
| $25,000 insurance ($0/$250/$500 deductible) |
$258/$181/$163 |
This was also a very professional experience; the agent (actually a partner in his company) walked around the apartment punching everything into his PDA. I would be willing to bet that they use the same PDA software, because they both ended up with 4888 lbs. The volume was slightly different, but that was probably a result of different levels of eye-balling of things like piles of books and whatnot.
The information given to me by the second person:
- Pickups on any day in the month of August would cost the same.
- The current estimate was at a 63% discount. The discount would decrease over time, based on available capacity at the time the move is actually scheduled. (Basically, it is better for everyone involved to book early.)
- When I asked about leaving certain select pieces of furniture behind, he told me that given the distance of the move and the estimated weight of my goods, I was looking at about $107 for every 100 lbs. ($1.07/lb.). I still think this information should have been made available online, but at least I have this information.
- North American Van Lines had done away with line-item charges for factors like elevators or flights of stairs, etc. (I told him we actually didn’t have a destination address yet and couldn’t tell him about the presence or absence of elevators, or number of flights of stairs.)
- I asked him about recommended tips; he said about $40-50 for a driver for that distance, and about $10-15 for each mover, plus maybe a little extra for factors like many stairs or long carries between the truck and the residence.
I was actually rooting for Olympic Moving & Storage since they were a “known” party, having moved us without incident from Atlanta to Boston three years ago. Howver, given the price and the open information, I think we will have to go with Rainbow Movers. One might argue that a $100 premium is reasonable for going with a known party, but I already place a premium on openness, I don’t have any particularly valuable possessions, and it happens to still be cheaper.